SMD07
Located in:
Grand Rapids, MI
Pay: $90,000 - $110,000/YR + annual bonus, based on experience.
Job Full Description:
An innovative leader in the windows and doors industry is looking for a detail-oriented Retail Installation Manager. The ideal candidate will oversee the management of retail fulfillment operations, ensuring timely and high-quality installations. This role requires direct supervision of subcontractor crews, customer satisfaction, and adherence to performance metrics. The Retail Installation Manager will play a crucial role in coaching teams, handling escalated customer service issues, and driving continuous improvement initiatives.
Retail Installation Manager Responsibilities:
- Execute the Retail Installation strategy in collaboration with manager to optimize operations and customer satisfaction.
- Recruit, onboard, and train subcontract installation crews, ensuring they are equipped with the necessary skills and knowledge.
- Conduct regular job-site visits to coach subcontract crews, ensuring compliance with company policies and installation protocols.
- Manage escalated customer service situations by addressing complaints and resolving job-site issues effectively.
- Collaborate with cross-functional managers to identify process improvements that enhance performance metrics such as First Time Completion, Install Lead Time and other defined measurables.
- Ensure timely final payments from customers, maintaining a zero account in collections by year-end.
- Lead training sessions and meetings to communicate installation methods, protocols, and updates on new products.
- Track and analyze performance metrics related to retail installations, ensuring adherence to quality and safety standards.
Staff Attributes:
We are looking for a team member who demonstrates strong leadership, exceptional communication skills, and a commitment to customer satisfaction. Ideal candidates will exhibit qualities such as empathy, problem-solving ability, and a proactive approach to their work. Dependability, accountability, and a willingness to adapt to changing circumstances are essential for success in this role.
Schedule: Monday-Friday with potential for morning/evening hours based on project needs.
Job Experience
- OSHA Level 30 Construction Certification and First Aid/CPR/AED Certification (can be obtained post-hire).
- Minimum of 2 years of direct management experience in a related field, preferably in construction or installation environments.
- Basic knowledge of residential construction principles, with in-depth expertise in window and door installation techniques.
- Proven leadership and coaching skills, with the ability to motivate teams and resolve conflicts effectively.
- Strong analytical skills to track performance metrics and identify areas for improvement.
- Proficient in Microsoft Office Suite, particularly Excel, and experience with order management/customer relationship management software.
- Ability to frequently lift and carry objects over 50 lbs, navigate varied job sites, and communicate clearly across various channels.
Job Education
High school diploma required.
Grand Rapids, MI
Susan Delauter
Susan.Delauter@SRGexpress.com
+1 616-608-9681
Quick Apply
Email Us