SRG88
Located in:
Walker, MI
Pay: $55,000-$75,000/Yr., BOE
Job Full Description:
A local plastics manufacturing company is seeking a highly motivated and detail-oriented Manufacturing Major Account Support Specialist to join their team. In this role, you will serve as the primary internal contact for all business to business customer interactions, post-production engineering and legacy product-related inquiries. This position will require strong communication skills, adaptability to changing demands, and the ability to manage multiple tasks simultaneously. The ideal candidate will be able to collaborate effectively across departments and ensure seamless support for the company's customers. This is an excellent opportunity for a driven and resourceful individual to make a significant impact in a dynamic manufacturing environment, serving a prestigious client base across various industries.
Responsibilities:
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Manage key accounts, including pricing adjustments, general account management, and order follow-ups.
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Initiate and coordinate quote requests, ensuring timely follow-up with both internal and external sources.
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Initiate Engineering Change Orders (ECOs) and New Product Launches (NPLs) generated by the sales team.
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Provide support to the sales team throughout the entire sales process as needed.
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Coordinate customer pricing, evaluate annual volume versus quoted volume, and provide feedback to the sales team.
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Handle customer communications, including shipping updates, document provision, survey administration, technical information dissemination, and prompt resolution of customer inquiries.
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Collaborate with Engineering, Production, and Sales to ensure accurate quoting, successful NPL and ECO implementations, and alignment with customer requirements.
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Maintain records with up-to-date customer information.
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Foster a culture of continuous improvement within the company, promoting safety, efficiency, and a positive work environment.
Schedule: Monday - Friday, 8 am - 5 pm
Job Experience
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Minimum of 2 years of customer service experience in a manufacturing environment.
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Proficiency in Microsoft Office (Word, Outlook, Excel).
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Experience with IQMS and customer websites.
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Strong organizational skills with excellent follow-up abilities.
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Exceptional communication skills (verbal, written, and presentation).
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Attention to detail and the ability to prioritize multiple demands effectively.
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Basic math skills and the ability to perform cost evaluations.
- Experience in project management preferred.
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Previous experience working with a plastics manufacturer is preferred.
Job Education
Bachelor's degree in Business or related field preferred, but not required.
Walker, MI
Susan Delauter
Susan.Delauter@SRGexpress.com
616-608-9681
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