RLM01
Located in:
Kentwood, MI
Pay: $65,000 - $80,000 + quarterly bonus, based on experience
Job Full Description:
A regional white-glove delivery service is seeking a Customer Logistics Manager to join their established team in Grand Rapids, MI. The ideal candidate will be analytical, well-organized, and a strong communicator. This role involves managing customer logistics operations, ensuring smooth and efficient delivery services, and maintaining excellent relationships with both internal and external customers.
Customer Logistics Manager Responsibilities:
- Supervise Dispatchers, Warehouse staff, and Customer Service personnel to meet operational goals.
- Build and sustain effective working relationships with internal teams and customers to ensure long-term success.
- Collaborate daily with onsite clients to understand their current and upcoming delivery needs.
- Manage activities related to dispatching, routing, and tracking transportation for successful home deliveries.
- Handle customer inquiries regarding delivery services via phone.
- Assist in administrative tasks such as paperwork and billing.
- Ensure that customer and vendor contract requirements are met and enforced.
- Plan, schedule, and manage staff workloads to ensure operational consistency and adequate staffing levels.
- Support the General Manager with performance management, coaching, and mentoring of team members.
- Monitor and achieve customer metrics, ensuring compliance with Standard Operating Procedures (SOPs) and improving overall performance.
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Job Experience
- 2-4 years of experience in a 3PL or home delivery environment.
- Skilled in balancing multiple priorities in a fast-paced work environment.
- Ability to analyze data and drive improvements in operational efficiencies.
- Demonstrated ability to create a positive work environment aligned with company values.
- Proficient in streamlining operations and resolving errors to increase productivity.
- Strong written and verbal communication skills.
- Creative problem-solving and critical thinking abilities.
- High attention to detail and accuracy.
Job Education
Bachelor’s degree in Logistics, Supply Chain, or a related field preferred but not required.
Kentwood, MI
Susan Delauter
Susan.Delauter@SRGexpress.com
616-608-9681
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